Shipping, Return, and Refund Policy

Shipping Policy

• Orders are processed and shipped within 2–7 business days from the date of confirmation.

• The courier partner is selected based on your delivery pin code and availability.

• Tracking details will be shared once the product is dispatched.

• Estimated delivery time is 4–10 business days after shipping, depending on your location.

Return & Refund Policy

• For returns or refunds, please contact us at support@hapypanda.com within the specified timeframe.

• Return requests must be initiated within 2 business days of delivery.

• Returns are accepted only in the following cases:

  • Incorrect product delivered

  • Product damaged during transit

• For damaged or incorrect items, a replacement will be arranged. Refunds are provided only if a replacement is unavailable.

• To request a replacement, share your Order Number along with clear photos/videos of the issue at support@hapypanda.com.

• Once the support team confirms the issue, the return shipment will be initiated.

• After the returned item arrives at our warehouse, the replacement will be processed within 1 business day.

• If a refund is applicable, it will be initiated within 1 business day after the product is received at our warehouse. The amount may take 4–7 business days to reflect in your bank account, depending on your payment provider.

Order Cancellation

• Orders can be cancelled within 24 hours of placement by contacting us at support@hapypanda.com with your Order Number.

• Once an order is processed or shipped, cancellations are not permitted.

• Refunds for valid cancellations will be processed within 5–7 business days, depending on the payment method.

• Hapypanda reserves the right to cancel any order in case of unforeseen issues or stock unavailability. In such cases, a full refund will be provided.